AI Usage Policy

How we use artificial intelligence

Last updated: October 20, 2025

How We Use AI

Palett uses artificial intelligence ("AI") to enhance your experience and provide intelligent features for discovering and evaluating interior design materials. This policy explains how AI is integrated into our platform.

AI Features

1. Semantic Search

Our platform uses AI-powered semantic search to help you find materials based on natural language descriptions. This allows you to search using concepts and descriptions rather than just exact keywords.

2. Material Recommendations

We use AI to analyze material properties and user preferences to suggest relevant products that match your project requirements.

3. Chat Assistant

Our AI-powered chat assistant helps you navigate the platform, answer questions about materials, and provide guidance on material selection for your design projects.

AI Accuracy Disclaimer

⚠️ Important: Always Verify AI-Generated Information

While our AI features are designed to be helpful, they may occasionally produce inaccurate, incomplete, or misleading information. AI-generated content should be treated as suggestions and recommendations, not as definitive professional advice. You are responsible for verifying all information provided by our AI features before making decisions or using it in your projects.

Data Processing

When you use AI features on Palett:

  • Your queries and interactions with AI features are processed by our AI service providers (listed in our Subprocessors page)
  • AI providers act as data processors under our agreements and follow our data protection standards
  • Your data is used solely to provide the AI features and improve their accuracy
  • We have disabled training on user data where possible with our AI providers

Professional Advice

AI-generated content and recommendations on Palett do not constitute professional design advice, engineering specifications, or safety certifications. For critical decisions, always:

  • Consult with qualified professionals
  • Review manufacturer specifications and technical data sheets
  • Verify compliance with local building codes and regulations
  • Conduct appropriate testing and evaluation

Your Privacy

Your use of AI features is subject to our Privacy Policy. We do not sell your data or your interactions with AI features to third parties.

Updates to AI Features

We continuously improve our AI features. Significant changes to how we use AI will be reflected in updates to this policy.

Questions

If you have questions about our use of AI, please contact us at privacy@palett.space